PLACING YOUR ORDER

1. How do I place an order? 

To get to the available products you can either choose from a category by clicking here or navigate to it from the navigation-bar. If your item comes in different variations please carefully choose the correct one before clicking "Add To Cart". You'll then be redirected to the checkout page where you can enter your information to safely place your order.

2. Do I need an account to place an order?

No, you don't need an account. Accounts are optional, however, they're recommended if you're thinking about coming back. 

3. Can I purchase multiple products in a single order?

Yes, you can choose as many items as you want to! To add an additional item to the cart just go back to the product page you're interested in and click "Add To Cart" again. To add the same product multiple times just use the quantity selector next to the "Add To Cart" button or in the cart.

PAYMENT INFORMATION

1. Is buying from vipsupplystore.com safe?

Yes, all our payment gateways are encrypted, all the data will be stored safely. We're using a DSL and encrypted SSL to make sure your data is 100% protected.

2. What payment methods are accepted?

We accept all major credit cards (visa, Mastercard, AMEX) and Paypal payments.

3. Why am I charged before my order has been shipped?

Our payment provider automatically & securely processes your order immediately after it has been placed.

MY EXISTING ORDER

1. What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

2. How can I cancel or change my order?

Since we're processing orders as quickly as possible cancellations are only accepted within 60 minutes after an order is placed. If you have to cancel your order for any reason reach out to us immediately at support@vipsupplystore.com.

SHIPPING INFORMATION

1. Where does VIP Supply Store ship?

Since we've established a network of many different manufacturers we're able to ship worldwide, to over 200 countries. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

2. How much does shipping cost?

Worldwide Shipping: $6.95 flat rate

FREE Shipping on all orders of $20 or more.

3. How long will it take for my order to arrive?

Since we partnered up with brands and manufacturers all around the world please allow 1-4 weeks for shipping (varies by location) after your order has been processed. We will send you a confirmation email with your tracking number once your package has been sent! 

4. What are the usual Shipping Times?

United States - 10 - 15 Business Days

Italy - 15-30 Business Days

United Kingdom - 15-30 Business Days

Denmark - 15-30 Business Days

Finland - 12- 20 Business Days

Czech Republic - 12- 20 Business Days

Ireland -12- 20 Business Days

Sweden - 15-30 Business Days

Switzerland - 12- 20 Business Days

Poland - 7- 15 Business Days

Greece - 15-30 Business Days

Spain - 10 - 15 Business Days

Netherlands - 10 - 15 Business Days

Norway - 12- 20 Business Days

France - 10 - 15 Business Days

Australia - 12- 20 Business Days

Canada - 12- 20 Business Days

New Zealand - 12- 20 Business Days

Germany - 15-30 Business Days

RETURNS & REFUNDS

1. What if my product arrives defective?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, VIP Supply Store will cover related costs to deliver a replacement.

2. Who should I contact if I have any queries?

You can either contact us by filling out this form or by sending an email to our support-team at support@vipsupplystore.com.

We'll then get back to you as soon as possible.

3. What is your refund policy?

To view our refund policy please click here.